In-Depth FAQs : Solving Your Instruments Problems
Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.
Most products have no MOQ limit. For some special products, we will have requirements. For the products you need, you can contact us for confirmation.
Yes, Mejor products can be customized to specific requirements, including signal outputs, electrical connections, mounting options, and physical enclosures and so on. We capable to develop instruments tailored to your specific requirements of your special applications.
1) Over 10+ years experience, we have full acknowledge for application challenges and harsh environments.
2) Mejor respects every customers, from one-time shopping to engineering company, solution provider or system integrator, we are flexible to meet special requirements and keep ourselves cohesive and focused on easy&simple after-sales service and long term cooperation, which enable our clients and us a more relaxed and enjoyable business.
3) We listen to the customers, and listen to our employees. So to understand better and improve for the whole process from concept to make it realized, not only product itself but also the way.
Basically the warranty period is 12 months. Please talk to us if need longer warranty period.
Yes, Mejor provides technical support and assistance during the installation and operation of its products. We understand that customers may require guidance or assistance at various stages of the product lifecycle. And our technical support team is available to answer customer inquiries, provide instructions & troubleshooting assistance, and address any technical issues that may arise. Customers can reach out us through emails, phones, or online chat. For after-sales issues, we will response within 1 hour and offer you satisfactory solutions.
We are a professional manufacturer for partial of our products, and we are cooperating with many specialized brother companies to deal with their products, to provide one-stop service for our clients to meet the requirements of different applications and demands. So to save client’s time and budget.
Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.
For stock items, the lead time is 1~2 days delivery for stock items. For priority sample orders, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.
You can make the payment by T/T, Western Union or PayPal.
30% deposit in advance, 70% balance before shipment.
We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction.
Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.
The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.
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